Top Questions

Make A Free Return in Store Or By Mail

In-Store

• Bring the items you wish to return in new, unused, and unaltered condition with a receipt or proof of purchase.
• Our Associates will assist you with your return. If you’re making an exchange, they can ensure your fit and size.

Please Note: Returns and Exchanges for James Avery products purchased at a James Avery retail store are not accepted at Dillard’s, Von Maur, Airport Locations (i.e., stores located inside airport terminals) or Army and Air Force Exchange Service locations. We apologize for any inconvenience.

By Mail

Free for Orders Shipped Within the U.S.

• Use the Return Form provided in your original shipment.
• Follow the rest of the steps using our online returns portal below.

Shipping Information

Free Standard Shipping

Delivery within one to five business days
if placed by 1 p.m. (CT)

Christmas Delivery Deadline
– Order by 1 p.m. (CT) –

December 17

2-Day Shipping

Delivery within two business days if placed by 1 p.m. (CT)
$10

It’s Not Too Late to Get It Shipped!
– Order by 1 p.m. (CT) –

December 19

Need it Faster?

Next-Day Shipping

Delivery within the next business
day if placed by 1 p.m. (CT)
$19.50

It’s Not Too Late to Get It Shipped!
– Order by 1 p.m. (CT) –

December 22

Buy Online,
Pick-Up In Store

Curbside Pickup

Place an order online and we’ll have it ready when you arrive.
Curbside pickup available during daylight hours at select locations.

Last Chance to Order Online
– Order by 11:59 p.m. (CT) –

December 23

Custom Orders

Add Engraving

Five additional business days required for us to complete your order*
Learn More About Engraving

Get It By Christmas!
– Order by 11:59 p.m. (CT) –

December 11

Attach a Charm

Two to three additional business days required
for us to complete your order*

Complete Your Order Early!
– Order by 11:59 p.m. (CT) –

December 12

Need to Return Something?

Free Returns and Exchanges

We stand behind our designs and want you to be satisfied with your James Avery purchase.
Learn More About Free Returns and Exchanges

Orders are shipped Monday thru Friday, excluding weekends and holidays.

One to five business day shipping on all US states, excluding PO Boxes/FPO/APO. USPS Priority (delivery within three to five business days) — to all PO Boxes/FPO/APO and to all US territories.

Orders without attachment and/or engraving placed Monday thru Friday after 1 p.m. (CT) will be processed for shipping the following business day.

Orders without attachment and/or engraving placed on weekends or holidays will be processed for shipping the next business day.

*Attachment, soldering or engraving services will delay the delivery of your entire order. If you have other items in your order that do not require product services and would like them to arrive sooner, we recommend ordering them separately.

Signature confirmation is available on 2-Day and Next-Day Shipping for an additional $5.Customers are responsible for international duties, taxes, and refused shipping charges.

Delivery to APO/FPO is for delivery to the processing center only.